Mentor, A Siemens Business Hardware Support Engineer - 9828 in Folsom, California
Hardware Support Engineer - 9828
Work Location US - CA, Folsom
Req ID 9828
Job Category Information Technology
Company: Mentor Graphics
Job Title: Hardware Support Engineer - 9828
Job Location: USA – CA - Folsom/ Customer - Other US
Job Category: Information Technology
Mentor, a Siemens Business is a leading global provider of software for the design of complex electronics, contributing to the creation of everything from cell phones to airplanes. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design. Founded in 1981, the company is headquartered in Wilsonville, OR (Portland).
The Hardware Support Engineer is responsible for hardware support of Mentor Graphics emulation products at customer sites to include delivery of parts, diagnostics, debug of electronic functional failures, hardware swap out, validation and tracking of parts, service calls etc. The Hardware Support Engineer supports our emulation products (Veloce) from installation to service retirement and will actively engage within the customer base to test and repair hardware while providing related support services.
A major objective is to constantly fulfill our customer's requirements by maintaining system “uptime” as critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage off all resources available. The Support Engineer will work jointly with the Division OPS, Quality, R&D and AE teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.
The overall responsibility of the Support Engineer is to ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, inventory levels of spare components, communications and coordination of activities. Additionally, Operations support in work the collection of reports and data to help maintain a global monitoring system.
- Bachelors in electrical/electronic engineering or equivalent experience.
- Experience with Electronic Systems, System Maintenance and Debug Methodology
- Experience with Linux OS
- Experience with high speed serial data technology and systems
- Skilled in technical communication, analytical problem solving skill, working in team environments
- Experience working directly with customers
- Ability to work in remote customer locations while communicating with multi-disciplinary teams
- Willing to travel to customers locations both regional and national
Mentor Graphics believes in fostering a work environment that promotes a healthy work-life balance. Our world class benefits package includes 401k matching, annual performance reviews/bonuses, education reimbursement, partially paid Medical/Dental/Vision insurance, Life, Short/Long Term Disability, and a generous time off plan.
All qualified applicants will receive consideration for employment without regard to race, sex, sexual orientation, gender expression or identity, color, religion, national origin, disability or protected veteran status.